Frequently Asked Questions

Managing your account

I've forgotten my password, what do I do?
On the Sign in page click ‘Forgot your password?’. Enter your email address and we will send you an email. The email contains a link to reset your password. For security purposes this link will expire within 30 minutes.

Can I check my previously placed orders?
When you have logged on to your account, you can click on ‘My Account’ link on the header & select ‘Order History’ tab to view the list of your previously placed web orders.

How do I change my email address?
If you wish to change your email address, this can be done in the ‘My Account’ link on the header of the site under the ‘Email Address’ tab.

Orders

How do I amend an order once I’ve submitted it?
Once you have clicked on ‘submit order’, your order is sent to your nominated branch for processing. As such, you cannot then amend or cancel the order online. Please contact our web services team on 18002100280 or via email at webshop.support@rexel.co.in

How will I be updated on the progress of my order?
You will receive an emailed acknowledgement of your order when it is placed. You can also view the current Status of your order on the ‘Order History’ tab.

Why haven’t I received email confirmation of my order?
All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact us on 18002100280 or via email at webshop.support@rexel.co.in.

Returns

How do I return an item?
Hopefully you won't need to return an item, however, if you do, it is our aim to make the process as simple as possible. When a product is not what you expected or faulty, please check our Terms Of Sale.

Advice

Where can I go for technical support or product advice?
Please contact any of our branches. You may find Contact details for the branches at below link-

https://rexel.co.in/contact-page/offices-contact/