GENERAL TERMS & CONDITIONS
Payment should be 100% advance.
a) Unless otherwise agreed where the purchaser has nominated an address for delivery, REXEL shall deliver the goods to that nominated address.
b) Where the goods are to be delivered to a nominated address, REXEL shall be deemed to have delivered the goods in accordance with the contract if it obtains a receipt or signed delivery docket for the goods from any authorized person at their address.
c) If a nominated address is unattended or if delivery cannot otherwise be effected or the goods cannot be dispatched due to any act, matter or thing beyond the control of REXEL, REXEL in its sole discretion may store the goods at the purchaser’s risk and expense or take such other steps as it considers appropriate.
d) REXEL reserves the right to refuse to supply goods and/or services under an Agreement if a purchaser is in default of any of its payment obligations under any one or more Agreements.
e) REXEL reserves the right to choose or vary the means, route and procedure of delivery, transport and handling of goods. If the purchaser requires a different means, route or procedure, the cost of delivery shall be borne by the purchaser notwithstanding any other provision of these terms and conditions of sale.
f) The risk of loss or damage to goods shall pass on to the purchaser once it is notified that the goods are available for dispatch.
g) Any delivery or completion date stated is estimates only. REXEL shall make all reasonable efforts to meet any date for supply of goods and / or services agreed between REXEL and the purchaser. Where a delay to supply goods and / or services occurs, in no event shall REXEL incur any liability or penalty for failure to supply goods and / or services by an agreed time.
3) Returns & Cancellation
a) No claim in relation to damaged goods or shortage of volume, length, quantity or weight may be made unless such claim is made by the purchaser in writing to REXEL within 7 days of delivery of the goods to the purchaser.
b) REXEL’s only liability for any such loss or damage shall be, in its sole discretion, to replace or repair goods lost or damaged or pay for such goods to be replaced or repaired.
c) Orders once placed on the site cannot be cancelled in any conditions. We do not have any refund policy As mentioned in clause 3.a and 3.b, any items sold would be either replaced or repaired, as the case may be. However no refund shall be provided.
4) Limitation of Liability
a) Notwithstanding any other provision of this or any Agreement or otherwise, if any liability on the part of REXEL arises to or in favor of the purchaser (whether in contract, tort or otherwise) for any loss, damage, harm or injury arising out of or in any way connected with the supply of or failure in the provision of or the purported supply of goods and / or services by REXEL,REXEL’s liability for all such loss, damage, harm and injury in all and any circumstances shall be limited in aggregate to the payment by REXEL of the sum not exceeding cost of the particular product in question pursuant to the relevant Agreement.
b) Any purchaser of goods or services from REXEL agrees to release, hold and indemnify REXEL from and against all liabilities, claims, damages, losses, costs and expenses of whatsoever nature and howsoever occurring including without limitation loss of market, loss of profit, loss of use, loss of production or for any financial or economic loss including indirect or consequential loss or damage.
a) REXEL may terminate any Agreement without notice if the purchaser:
i. Is in breach of any term of the Agreement and fails to remedy the breach within 14 days of notice in writing by REXEL specifying the breach and requiring the purchaser to remedy it; or
ii. Has failed or refused to take delivery of goods subject of the Agreement and such failure or refusal continues for a period of 14 days after REXEL has notified the purchaser that the goods are ready for delivery or dispatch, as the case may be, and / or the purchaser has failed or refused to allow REXEL to supply services and such failure or refusal continues for a period of 14 days after REXEL has notified the purchaser that it is ready, willing and able to supply such services; or
iii. Is declared bankrupt, resolves to go into voluntary liquidation or Corporate Insolvency Resolution Process or other liquidation or an application for Insolvency/ bankruptcy presented against it or enters into a scheme of arrangement with its creditors or if any Interim Resolution Professional, Resolution Professional, liquidator, provisional liquidator, administrator, receiver, is appointed in respect of the purchaser or if anything analogues occurs in respect of the purchaser.
b) In the event of such termination REXEL shall, after taking into account payments made by the purchaser , be entitled to be paid by the purchaser for work done and expenditure made under the Agreement up to and including the date of termination and by direct and indirect loss suffered by REXEL including without limitation REXEL’s loss of profit on the Agreement and legal costs of REXEL (on a full indemnity basis) incurred in relation to the termination and any prior breach and in exercising any rights and remedies as a consequence of the termination and any prior breach.
c) Termination of the Agreement pursuant to this clause 14 shall be without prejudice to the rights of REXEL accruing up to the date of termination.
6) Rexel’s Obligation
Notwithstanding any other provision of these terms and conditions of sale if the purchaser breaches a term of an Agreement REXEL shall not be bound to perform its obligations under that Agreement until the breach is remedied by the purchaser.
7) Force Majeure
Should REXEL be delayed, hindered, or otherwise prevented from complying with the terms of an Agreement by reason of events or circumstances beyond the reasonable control of REXEL including but not limited to Acts of God, wars, riots, strikes, lockouts, trade disputes or labour disturbances, breakdown of plant or machinery, accident, storm, fire, flood, difficulties in obtaining materials, transport or labour or any other circumstances affecting the supply of goods or services, then REXEL shall not be liable to the purchaser for any loss or damage which may be suffered by the purchaser whether as a direct or indirect result of any such occurrences.
8) Warranty: -
Warranty shall be 12 months from the date of our invoice as per supplier policy (as the case may be)
a. Warranty satisfaction is available only if (a)- Seller is provided prompt written notice of the warranty claim and
b. (b) – Seller’s examination discloses that any alleged defect has not been caused by mistake, neglect, improper installation, operations, maintenance, repair alteration or modification by other than seller, accident or unusual deterioration or degradation of the product or parts thereof due to physical environment or electrical or electromagnetic noise environment.